Because the person providing assistance will have full access to the other computer and everything on it, a great deal of trust is involved it can be more comfortable for both parties if that computer is never left unattended.ģ. In fact, we recommend that both parties be present at all times. The person who needs assistance with their Windows 10 computer must be sitting in front of it - at least initially, to grant permission for it to be connected and controlled by the computer of the person who will help them. Quick Assist is not a "set it and forget it" remote desktop tool. If either computer uses an older version of Windows, both will need to use an earlier tool called Windows Remote Assistance instead.Ģ. Although Quick Assist works on all versions of Windows 10 (with the Anniversary Update installed), it's not available for older versions of Windows. Five things to keep in mind before startingġ. So if you find yourself needing to provide help for a family member, friend or co-worker, and you're not available to do so in person, here's how to quickly get their Windows 10 computer connected to yours through Quick Assist. That makes Quick Assist a great teaching tool: The person remote-controlling the computer can demonstrate how to use a particular program or perform a particular task. ![]() In this way, the person controlling the computer remotely can diagnose or fix a problem with it - for example, by running an anti-malware program or uninstalling a troublesome hardware driver.Īnd unlike some remote-access tools such as Microsoft's older Remote Desktop Connection, Quick Assist doesn't blank out the screen of the computer being controlled remotely - users at both computers see the desktop of the PC being controlled. ![]() As you likely know, remote-access applications allow two computers to connect over the internet so that a person at one of them can remotely control the other. Among the new features that Microsoft rolled out with last month's Anniversary Update to Windows 10 is an app called Quick Assist - a remote-access tool that is especially designed to work with Windows 10 systems.
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